In highly regulated industries, one compliance misstep on a customer call can cost millions. Yet for most contact centers, compliance is still treated as a post-call, manual task, where issues are often discovered too late to fix. 

That’s where MosaicVoice comes in, one of the Mitel Unified Communications (UC) Accelerator cohort companies. Using AI, MosaicVoice brings real-time, context-aware compliance support directly into live calls, guiding agents in the moment and reducing reliance on costly, after-the-fact quality assurance. 

We sat down with Julian McCarty, CEO of MosaicVoice, to learn more about the problem they’re solving, how their solution is changing the industry, and why their collaboration with Mitel’s UC Accelerator is a game-changer for contact centers.

Julian, what problem are you solving, and why is now the right moment to solve it?

MosaicVoice helps contact centers in highly regulated industries, like healthcare and financial services, stay compliant and avoid costly fines. Today, most compliance checks happen manually, after the call, with only a small fraction of call recordings reviewed and audited. That means most problems are never identified at all—and when they are, it’s usually too late to fix them, leaving organizations exposed to millions of dollars in penalties.

With MosaicVoice, compliance happens in real time. Our AI listens to live calls, flags potential issues instantly, and gives agents simple guidance on how to fix them before the call ends. This means agents can hang up knowing their call was 100% compliant.

Regulators are stepping up enforcement, and fines are increasing. At the same time, contact centers are under pressure to cut costs and do more with less. MosaicVoice makes real-time compliance simple to deploy, delivering ROI in days, not months.

How do you see your solution changing the way enterprises or customers operate?

Instead of relying on manual QA or post-call reviews that surface issues too late, enterprises can now identify and resolve risks in real time. Agents receive immediate, context-aware guidance during calls, helping them avoid violations, handle objections more effectively, and stay aligned with regulatory requirements.

For enterprises, this transformation reduces reliance on large QA teams, lowers compliance costs, and minimizes exposure to fines. It also elevates agent performance by making every representative more consistent and capable, regardless of tenure or experience. By enabling compliance and coaching in the moment, MosaicVoice allows organizations to operate more efficiently, scale with confidence, and focus on delivering better customer experiences rather than retroactively managing risk.

How does working within the Mitel UC Accelerator open up new opportunities for MosaicVoice?

When combined with Mitel’s industry-leading UCaaS and CCaaS platforms, MosaicVoice creates a true end-to-end, real-time agent compliance solution that can be activated with the click of a button.

While building and configuring real-time, AI-powered compliance platforms has historically been a disjointed, complex, and engineering-intensive process—often requiring months of model building, training, and integration—the combination of MosaicVoice and Mitel changes that completely. Now, Mitel customers can access MosaicVoice, instantly within their existing Mitel environment.

Beyond the technology, the partnership also expands MosaicVoice’s reach through Mitel’s extensive global customer base. This not only opens powerful new distribution channels, but ensures that MosaicVoice’s innovation is available at scale to organizations across industries where compliance matters most.

In what ways do you see your solution complementing or extending Mitel’s technology?

Mitel already delivers a trusted and comprehensive communications platform, and MosaicVoice enhances that value by embedding modern AI capabilities directly into the Mitel experience. By layering real-time compliance monitoring and conversational intelligence onto Mitel’s UC and contact center solutions, we enable enterprises to not only communicate effectively but also operate with greater assurance and insight.

For customers, this means every call handled through Mitel can now benefit from proactive compliance safeguards, live coaching, and analytics that reveal patterns across conversations. Together, MosaicVoice and Mitel create a more compelling solution for organizations that want to future-proof their contact center operations, combining best-in-class communications with AI-driven compliance and insights.

What’s your long-term vision for the company and the impact you want to have?

Our long-term vision is to become the go-to, low-lift solution that ensures enterprises across all industries remain both compliant and high-performing. While every contact center and BPO can benefit from MosaicVoice, we see our role as broader: delivering a platform that makes compliance seamless, elevates agent performance, and gives leaders the confidence that every customer interaction meets the highest standards.

Over time, we aim to redefine compliance from a cost center into a driver of efficiency, trust, and customer satisfaction. By embedding real-time AI into everyday conversations, MosaicVoice will help organizations not only mitigate risk but also unlock new levels of consistency, productivity, and competitive advantage.

Thank you, Julian. To wrap things up – what does success in this program look like for you?

For MosaicVoice, success means becoming a trusted partner within the Mitel ecosystem. We want to equip channel partners with a differentiated, AI-driven solution that helps them achieve their goals, whether that’s strengthening customer relationships, addressing compliance needs, or creating new revenue opportunities.

Ultimately, success will be measured by our ability to drive meaningful business outcomes for partners and their customers—while positioning MosaicVoice as an integral part of the Mitel portfolio. By aligning our growth with Mitel’s, we see this program as the foundation for long-term, shared success.

MosaicVoice is transforming compliance from a reactive chore into a proactive, value-driving capability, helping agents avoid costly violations while improving customer interactions. By embedding real-time AI into Mitel’s UC and contact center platforms, the company is setting a new standard for what’s possible in compliance and agent performance. As Julian shared, success means more than just protecting organizations from penalties. It’s about building trust, efficiency, and long-term growth. 

Stay tuned as we highlight more innovation stories from the Mitel UC Accelerator cohort.

To learn more about MosaicVoice, visit mosaicvoice.ai.