A Deep Dive into the Program Driving Innovation in Enterprise Communications

Are you interested in learning more about the Mitel Unified Communications Accelerator and how it’s transforming the future of business communication? You’re not alone. As interest in this innovative program continues to grow, so do the questions surrounding its features, benefits, and opportunities for companies to join. 

In this FAQ blog, we’ll answer some of the most common questions about the Mitel Unified Communications Accelerator, helping you better understand what it is, how it works, and why it might be the right fit for your business.

What is the Mitel Unified Communications Accelerator?

The Mitel Unified Communications Accelerator, powered by L-SPARK Select, is designed to propel growing companies with IoT, AI, and AR/VR solutions specifically in the retail, hospitality, or healthcare space. This exclusive accelerator program offers participating companies a streamlined way to integrate with Mitel’s industry-leading Unified Communications solutions by using Mitel’s new low-code/no-code Workflow Studio. Companies can also create integrations with Mitel CX, an AI-powered customer experience platform.

If you’re building cutting-edge retail, hospitality, or healthcare technology solutions, we want to hear from you. This program is your opportunity to integrate your technology with a global leader in business communications and gain direct mentorship from Mitel and L-SPARK’s expert network.

What are the benefits of joining the Mitel Unified Communications Accelerator?

The program is designed to help companies bring new products to market faster by focusing on real-world customer adoption. Through the accelerator, L-SPARK and Mitel offer:

• Opportunities to expand your market reach by integrating your solution with Mitel’s Unified Communications platform and gaining exposure to Mitel’s network of channel partners.
• Acceleration in developing a proof-of-concept (PoC) for your integrated solution, with a goal of completion by January 2026.
• One-on-one mentorship from L-SPARK’s C-suite mentor network. You’ll be matched with a CEO who has scaled and exited before. This mentor is hand-picked based on you and your business, and allocated 1 day/week worth of time to engage with you and your company. 
• Increased visibility and credibility through program participation and showcase opportunities.

It’s a targeted, high-impact initiative designed to help your product gain traction and reach new customers.

When is the deadline to apply?

The deadline to apply for the Mitel Unified Communications Accelerator is June 16, 2025.

What happens after I apply to the Mitel Unified Communications Accelerator?

After the application period closes, L-SPARK and Mitel will review submissions and shortlist companies to participate in a 3-week bootcamp, running from July 10 to 30. During the bootcamp, selected companies will explore Mitel’s UC capabilities and Workflow Studio, and define the integrated proof-of-concept (PoC) solution they aim to build during the accelerator.

Each company will work closely with an L-SPARK mentor to refine their proposed solution and prepare a pitch to the Selection Committee, composed of Mitel senior leadership and Channel Partner representatives. The pitch format includes a 7-minute presentation followed by a 7-minute Q&A session. In-person participation is encouraged, though remote presentations will also be supported. Companies will be notified of selection outcomes within 24 hours of their pitch.

The timeline is as follows:

• June 16, 2025: Application deadline
• July 10-30, 2025: Bootcamp for short-listed applicants
• July 30, 2025: Pre-selection networking event in Ottawa
• July 31, 2025: Selection Day Pitches (hybrid)
• August 6, 2025: Accelerator program begins for selected companies
• January 2026: Program Ends
• February 2026: Demo Day to showcase the selected companies and their solutions

Is my company a good fit for the Mitel Unified Communications Accelerator?

To be eligible, your company should have a customer-ready product and the team capacity to actively participate in the program from August 2025 to January 2026. Participation is hybrid and being in person for program is not a requirement. The accelerator is best suited for companies developing innovative solutions—particularly in IoT, AI, or AR/VR—for sectors like healthcare, retail, and hospitality. Examples include:

• Optimization of patient care
• Remote diagnostics and monitoring (Healthcare, Hospitality, Retail)
• Solutions for long-term care, including fall detection
• Smart operations
• Customer experience enhancement

Both Canadian and international companies are welcome to apply.

What is Mitel Workflow Studio?

Mitel’s Workflow Studio is a visual development tool designed to streamline the creation and management of automated workflows within the Mitel communications platform. It allows users to easily design, deploy, and customize workflows using a drag-and-drop interface, eliminating the need for complex coding. Workflow Studio can be used to automate tasks like call routing, data integration, and customer interactions, helping businesses improve efficiency and enhance customer experiences.

Selected companies will get priority access to Mitel’s new low-code/no-code Workflow Studio to facilitate the integration of their applications into Mitel systems, including the AI-powered customer experience management platform, Mitel CX.

What is the Mitel Technology Network?

The MTN is the Mitel developer partner program that provides a platform for Third Party Partner companies to successfully create applications and services that integrate and interoperate with Mitel’s core business communications portfolio. The program helps create awareness of these products and services among Mitel global resellers and customers. Through MTN, your company will be able to:

• Grow your addressable market and customer base through market-leading solutions and integrations from the ecosystem.
• Accelerate market readiness through a formal interoperability test and certification process.
• Drive growth and access to new customers through innovation on core technologies and access to new Go-To-Market motions.

Why is Mitel a good partner?

Mitel is a global leader in business communications, with a strong market presence and extensive reach that makes it an ideal partner for scaling innovative solutions. With millions of users across more than 100 countries, Mitel offers access to a broad customer base and deep industry expertise. One of its key strengths is its robust partner ecosystem, comprised of over 5,500 channel partners worldwide, creating valuable opportunities for exposure, collaboration, and go-to-market support. Partnering with Mitel means aligning with a trusted brand that is committed to driving innovation and helping emerging companies bring their solutions to market faster and more effectively.

Why now?

As Luiz Domingos, Mitel CTO, puts it: “With the emergence of AI and a drive towards digital transformation across sectors, we are entering a new era for communications solutions. We look forward to working with a group of talented innovators to develop applications that will further enhance the value of unified communications by delivering meaningful impact in industries where connectivity is critical.”

Learn more about the program and apply here.