At L-SPARK Inc. (“L-SPARK”),we are committed to protecting your privacy, and maintain a general policy of openness about how we collect, use and disclose your personal information.
What Personal Information We Collect
The personal information collected by L-SPARK upon using our services or our Site may include at least some of the following:
- Contact information, including name, company, address,ZIP/postal code, phone number, and e-mail address;
- Billing information and credit card number;
- Your service usage;
When you provide us with your personal information, we will inform you as to why we are collecting it.
From time to time, we may ask you to provide us with more detailed information regarding your interests in order to serve you better and understand what features and services may be of interest to you. It will be entirely up to you as to whether you choose to share this information with us.
Also, if you send us an e-mail message, we may retain that message and your e-mail address, as well as any response we send you.
How We Use Your Personal Information
We use your personal information to:
- Provide you with the L-SPARK services;
- Research, develop, manage, protect and improve those services;
- Advise you about any updates or changes to the services that may be of interest to you; and
- Develop and maintain our relationship with you and communicate with you.
In addition, from time to time, we may use your personal information for the following purposes:
- to detect and protect L-SPARK and third parties against error, fraud, theft and other illegal activity, and to audit compliance with L-SPARK’s policies and contractual obligations;
- to understand your needs and preferences, including to contact and communicate with you and to conduct surveys, research and evaluations;
- to analyze, aggregate and prepare reports and recommendations based on data you provide to us through your use of the service or our Site;
- for any other purpose we may indicate to you from time to time.
When We Disclose Your Personal Information
Except with your consent, we will not sell, license, trade or rent your personal information to or with others.
L-SPARK reserves the right to disclose personal information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so.
L-SPARK also reserves the right to disclose and/or transfer personal information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of L-SPARK or of any of the business or assets or shares of L-SPARK or a division thereof in order for you to continue to receive the same services from the third party.
Knowledge and Consent
LSPARK COLLECTS PERSONAL INFORMATION ABOUT YOU ONLY WHEN YOU VOLUNTARILY PROVIDE IT. Typically, we will seek consent for the use or disclosure of your personal information at the time of collection. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).
The form of consent that we seek, including whether it is express or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations of the individual in the circumstances.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent at any time, please contact our Privacy Officer at 613-271-6305 (ext. 1064) or [email protected] If you refuse or withdraw your consent, we may not be able to provide you or continue to provide you with certain services or information that may be of value to you.
We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.
Use or Disclosure for Marketing, Advertising and Sponsorship Purposes
We may also use (but will not disclose) your personal information to promote and market additional goods, services and special offers from us, our affiliates and sponsors, including by means of direct marketing. To ensure advertisers understand who our subscribers are and what they are interested in, we will compile your information and create general profiles of our subscribers’ demographic information and interests. However, we will never share any PERSONALLY IDENTIFIABLE information with our advertisers.
When you visit our Site, we place a text file called a “cookie” in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookies. Aggregate, but not individual, cookie and tracking information may be shared with third parties. We also use Google Analytics.
How We Protect Your Personal Information
L-SPARK makes all commercially reasonable efforts to ensure that personal information collected from you is protected against loss and unauthorized access. This protection applies in relation to information stored in both electronic and hard-copy form. Access to your personal information is restricted to selected employees or representatives. In addition, L-SPARK employs robust information security techniques to protect personal information against loss and unauthorized access.
L-SPARK educates all its employees on the importance of privacy. It is L-SPARK’s policy to give access to personal information only to those employees who require it to carry out the responsibilities of their jobs or to other such third parties with similar designated responsibilities and who are subject to contractual confidentiality restrictions with L-SPARK.
Links to Third-Party Sites
Retention of Your Personal Information
L-SPARK retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. When that need has ended, your personal information will be removed from our system and destroyed in a manner that ensures your security.
Control Of Your Personal Information
At L-SPARK, we want you to be able to maintain control over how we use your personal information. You will always have the option to instruct us not to use your name, e-mail, postal code, etc. beyond providing you with the service or information you requested. Additionally, e-mail communications will always include an identification of the sender and an “Unsubscribe” option for non-essential email communication. Should you wish to unsubscribe at any time, you may instruct us to immediately do so by clicking on the link.
Access to, Correcting or Updating Your Information
If you request access to your personal information, subject to certain exceptions, L-SPARK will inform you of the existence, use and disclosure of your personal information and will provide you with a summary of that information. If L-SPARK determines not to provide you access to your personal information, we will provide an explanation.
You can help us maintain the accuracy of your personal information by notifying us of any changes to this information. You may contact L-SPARK in any one of the following ways to request access to or correction or update of your personal information:
E-mail: [email protected]
Send Mail: 340 Leggett Drive, Suite 110, Ottawa, Ontario K2K 1Y6
Telephone: 613-271-6305 ext. 1064