Community Manager


  • Toronto, Ontario, Canada

About us

TitanFile’s mission is to democratize secure client communication. This is a challenge worthy of pursuit! The costs and risks associated with complex projects like litigation, processing insurance claims, and conducting regulatory investigations are skyrocketing as the amount of data increases. TitanFile is transforming these processes so they can be done in minutes, not days — by anyone, anywhere. As a result, our customers — who range from financial institutions to law firms, from government agencies to higher education — can service their clients faster with the privacy and security that they expect.

What we need:

TitanFile is looking for an energetic Community Manager to join our team and help us engage current and prospective clients. We are looking for a person who is passionate about learning new technologies and improving the skills they already have. A person who wants their work to stand for something. A person able to juggle multiple tasks at the same time and work with minimal supervision.

TitanFile offers an incredible opportunity for a Community Manager to learn and grow, while being part of an awesome growing team in Toronto.

Key Responsibilities:

  • Content Creation. Writing blog posts, articles, newsletters, white papers, e-books, and other marketing collateral. Maintaining the content on the website.
  • Social Media Marketing. Creating, managing, and growing the company’s presence and influence through blogs, forums, Twitter, Facebook, LinkedIn, and Google+.
  • Events Coordination. Identifying, planning, and coordinating event participation such as tradeshows and networking events.
  • Public Relations. Writing press releases and maintaining a press kit.
  • Customer Support. Answering questions however they come in (phone, email, chat, TitanFile channel, support systems), writing and maintaining FAQs, and managing the support ticketing system.


  • Bachelor’s degree
  • New graduate or less than three years of full-time experience in a communication, marketing, or social media management.
  • Exceptional communication skills, both written and verbal
  • Positivity, passion, and creativity for what we do
  • Execution oriented with a passion to work in a fast-paced startup environment
  • Hustle, persistence, and love for excellence and innovation
  • Must be able and willing to lawfully work out of our Toronto, Ontario office.

This position is ideal for recent graduates.

Why TitanFile:

  • Join a team of highly effective professionals working to solve two of the biggest challenge in the digital age: communication and privacy
  • Opportunity to build a career and grow professionally
  • Flexible work hours
  • Excellent benefits packages

No agencies please.