QA / Support Engineer (Bilingual)

Bluink

  • Ottawa

Bluink is looking for a highly passionate Bilingual QA / Support Engineer to join our organization. We specialize in identity verification and identity and access management, using your smartphone as a strong authenticator and secure digital wallet. Our mission is to empower people and businesses by making secure access simple using strong digital identities. We do this by combining expertise and leadership with creativity and innovation.

You will be a member of a high performing team with responsibility for supporting Bluink’s enterprise level customers. Strong communication skills, attention to detail, a customer-focussed mentality, and the ability to meet deadlines are critical to this role.

If you are looking for a challenge and being a major contributor to an exciting, innovative solution then check us out. You won’t regret it.

Responsibilities will include:

  • Take ownership of the technical support process and the ability to see problems through to resolution.
  • Work closely with Development and Product Management to identify and troubleshoot client issues.
  • Provide prompt and accurate information to customers in both English and French.
  • Update product knowledge base and documentation as needed.
  • Identify and document issues with clear, concise, steps to reproduce.
  • Assist in project quality assurance testing and running automated test scripts.

Desired Qualifications:

  • Bachelor’s degree in a technical field or equivalent practical experience.
  • 2+ years of experience in a technical support role.
  • Fluently bilingual in English and French (both oral and written).
  • Excellent verbal and written communication and interpersonal skills.
  • Excellent multitasking skills and ability to manage competing priorities.
  • Capable of understanding the technical aspects of multiple complex systems.
  • Strong troubleshooting skills and the ability to diagnose client issues in a timely manner.
  • Experience with directly supporting enterprise-level customers.
  • Familiar with issue tracking systems (JIRA), source control (git), Linux, and command line tools.
  • Knowledge of mobile app platforms (iOS/Android) is an asset.
  • Programming experience is an asset.